baki Privacy Policy

What Data We Collect on baki

We collect data in several categories:

• Identity information: Your full name, date of birth, national ID number, passport number, or driver's license details. We collect this during account registration and identity verification (KYC).
• Contact information: Your email address and phone number. We use these to send account notifications, withdrawal confirmations, and support responses.
• Address information: Your residential address. We collect this for regulatory compliance and fraud prevention, especially for users in Jakarta, Surabaya, Bandung, Medan, and Semarang.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details—amount, date, payment method, and reference code. We do not store your full bank account number or e-wallet credentials; our payment processor handles that securely.
• Gaming data: Your game history, including spins on Aviator or Sweet Bonanza, live-dealer hands, tournament entries, and sports market selections. We record these for settlement, dispute resolution, and account auditing.
• Device and access information: Your IP address, browser type, device type, and login timestamps. We use this to detect fraud and unauthorized access.
• Communication data: If you contact our support team, we keep records of your messages, our responses, and any attachments you provide.

We do not collect your password in plain text. We store a cryptographic hash of your password so that even our staff cannot see it. We do not collect your full payment card details; our payment processor handles that separately under their own security standards.

How We Use Your Data on baki

We use your data for the following purposes:

• Account management: Creating and maintaining your baki account, processing deposits and withdrawals, and managing your balance.
• Identity verification: Confirming your identity to comply with KYC and anti-money-laundering (AML) regulations.
• Fraud prevention: Detecting suspicious activity, unauthorized access attempts, and potential money-laundering schemes.
• Game settlement: Recording game outcomes, calculating payouts, and resolving disputes about results.
• Legal compliance: Responding to law-enforcement requests, regulatory inquiries, and court orders.
• Service improvement: Analyzing aggregate (non-personal) data to improve baki's performance, fix bugs, and add features.
• Communication: Sending you account notifications, withdrawal confirmations, and support responses.

We do not use your data to build marketing profiles, sell to third-party advertisers, or send unsolicited promotional emails. If you opt in to receive newsletters or promotional updates from baki, you can opt out at any time through your account settings or by clicking the unsubscribe link in any email.

Third-Party Data Processors on baki

We work with trusted third parties to deliver baki's services. These processors have access to your data only to the extent necessary to perform their function:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment handle your payment details. We do not store your full payment credentials; they do.
• Identity verification providers: We may use third-party services to verify your national ID or passport. These services operate under strict confidentiality agreements.
• Cloud hosting providers: Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest.
• Customer support platforms: We may use third-party ticketing systems to manage support requests. Your support messages are stored securely.

All third-party processors sign data-processing agreements that require them to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or to share it with other parties.

We at baki do not sell your data. Your privacy is not a product we monetize.

Your Rights Regarding Your Data on baki

Depending on your jurisdiction, you may have the following rights:

• Right to access: You can request a copy of all personal data we hold about you. We will provide it in a machine-readable format within a standard timeframe.
• Right to correction: If your data is inaccurate, you can ask us to correct it. You can also update your profile information directly in your baki account settings.
• Right to deletion: You can request that we delete your data, subject to legal retention requirements. We may need to keep some data for regulatory compliance or dispute resolution.
• Right to restrict processing: You can ask us to limit how we use your data while we investigate a dispute or verify a request.
• Right to data portability: You can request that we transfer your data to another service in a standard format.

To exercise any of these rights, contact our support team with your request. We will verify your identity and respond within the timeframe required by applicable law. If you are in a region where these rights are not legally recognized, we will still honor reasonable requests where possible.

Cookies and Tracking on baki

We use cookies to maintain your login session and remember your preferences (such as language or theme). These are essential cookies required for baki to function. We do not use cookies to track your behavior across other websites or to build advertising profiles.

You can disable cookies in your browser settings, but doing so may prevent you from logging into baki or using certain features. We do not use third-party analytics services that track you across the internet. We do not embed social-media tracking pixels or retargeting scripts.

How Long We Keep Your Data on baki

We retain your data for as long as necessary to provide baki's services and comply with applicable law:

• Account data: We keep your identity and contact information for as long as your account is active, plus a retention period after closure for regulatory compliance.
• Transaction data: We keep records of deposits, withdrawals, and game outcomes for at least five years to comply with financial regulations and resolve disputes.
• Support records: We keep support tickets and communications for two years after resolution.
• Device and access logs: We keep IP addresses and login timestamps for one year for fraud prevention.

After the retention period expires, we securely delete or anonymize your data. If you request deletion before the retention period ends, we will honor it where legally possible, but we may need to keep some data for regulatory compliance.

Contact Us About Your Data on baki

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We respond to all data requests and privacy inquiries within the timeframe required by applicable law.

Our services are available only where local law permits. Users are responsible for verifying that access to baki complies with their jurisdiction's applicable regulations. If you are in a region where online gaming is restricted, you will not be able to create an account or provide personal data to baki.

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on baki. Your continued use of baki after such changes constitutes your acceptance of the updated policy.